Comptech Repair llc, ACFR "All Computers Fixed Right" Policy
At Comptech Repair llc, we strive to provide the best possible customer service and care deeply how our work is portrayed and affects you. Our business was founded on helping people with pesky electronics failures and accidental mishaps keeping affordability and speed of service deeply in mind. We have a very high value on the quality of our work and always try our best to make sure your device is fixed right the first time. That being said, we are all human here and we all make mistakes. So if there are any issues with your repair service let us know and we’ll do everything in our power to set it right, guaranteed.
Our ACFR policy gives you a piece of mind knowing your device is in good hands and will be repaired promptly and affordably. Guaranteeing that if any issue/s pertaining to the service invoice pops up within 30 days of the repair, Comptech Repair llc, will resolve the issue/s free of any additional and unnecessary labor charges.
Listed below in detail is our ACFR “All Computers Fixed Right” policy, terms and conditions. But always remember we care deeply about our customers and if your not happy then neither are we. Thank you so much for your business/consideration, we look forward to continuing to offer best in class service and 5 star electronic repair work.
5. SUPPORT
5.1 Customer satisfaction is our utmost importance.
5.2 CompTech Repair, LLC strives for all computers having maintenance done or being repaired/upgraded by our technicians to be fixed right the first time every time and offers a 30 day labor guarantee from completion of service. CompTech Repair, LLC does not offer refunds for services performed. If any issue/issues arise pertaining to the services provided stated on the service invoice it is your responsibility to contact CompTech Repair, LLC within 30 days of the date listed on the service invoice for a warranty claim.
5.2b In the event issues arise pertaining to the services provided stated on the service invoice within the 30 day warranty period and you have contacted CompTech Repair, LLC for a warranty claim within the 30 day warranty period, CompTech Repair, LLC will provide the required services at no addition cost per our 30 day warranty policy (see Pg 4 para 6, 6.1, 6.2) CompTech Repair, LLC does not offer refunds on services provided only warranty claims.
(See para 6.1 and 6.2 below)
5.3 All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems and parts that need to be ordered.
5.4 Free support will be provided for problems to be resolved from the service invoice, but not resolved.
6. REPAIRS & SERVICE Guarantee “ACFR”
6.1 All services and repairs are guaranteed for 30 days from the completion / acceptance date on the Service Invoice.
6.2 If later found that the service or repair was incorrectly diagnosed / performed by the technician. Then CompTech Repair LLC, will perform the repair/service free of any labor charge up to $150. New parts will be charged to the customer if needed.
6.3 Comptech Repair LLC, offers “no fix no charge” services. If the device is determined to be a “NO FIX” Meaning the device has been determined to be unfixable by Comptech Repair LLC, then only the minimum labor / diagnostics fee will be applied with no additional charges. New parts will be charged to the customer if needed.
6.4 If any issues arise pertaining to the services provided stated on the service invoice you agree to contact Comptech repair, LLC for a warranty claim within 30 days of the date listed on the service invoice. You agree to our 30day warranty on all services provided policy. Comptech Repair will only issue refunds in extreme circumstances, in most instances Comptech repair, LLC will offer a warranty repair service at no additional cost if any issues arise pertaining to the services provided listed on this service invoice, within 30 days of the date listed on this service invoice and in compliance with our service agreement.